Bournemouth Carlton Hotel, BW Signature Collection

Friendly staff on reception and in restaurant. Good location away from the bustle of Bournemouth centre. Magical view from our balcony. Spacious room with tea/coffee/hot chocolate. Comfy soft bed.

Location is perfect, with easy access to a wide range of lovely places to visit. Staff are extremely pleasant and welcoming. I was helped tremendously at check in as I am not always proficient as I would like with technology! Unfortunately, my sister had a fall during our visit and the staff could not have been more professional and efficient in dealing with the situation. Big thank you to Alison, who did a brilliant job calming and looking after my sister. Outdoor pool and garden area are lovely and well maintained. Car park is convenient and not over priced. We had no trouble finding a space whenever we had been out. This may be different during peak season but I can only comment on our stay in June. I like the option of opting out of daily house keeping as I have strong opinions on environmental issues. All areas of the hotel are kept clean.

We had an amazing time at the hotel. Upon arrival, we were given an upgrade to a room with sea view which was amazing! I originally booked a standard room but the one with a sea view and huge balcony made our stay even more unforgettable. Patricia and all the staff members at reception and during breakfast (which had a great selection of freshly made food) were very kind and helpful. We left our luggage there too before and after check-in and out times which made our life much more comfortable. Exit to the beach is literally right next to the hotel that leads to a quieter area than the pier but still close to it.

We hired the Orangery for our wedding, ourselves and many guests stayed at The Carlton. The hotel staff were very welcoming and attentive, the email updated is worth a read, free drinks instead of room.service. I think we had a free room upgrade, we had booked a family room, and had a stunning seaview, with balcony, that was a blessing on our big day for photos. We were given free parking an absolute blessing, given the about of luggage for the big day. Beds are huge and comfortable. The rooms are quiet. The outside pool is heated and lovely for an early morning swim, in door in very warm. Hot tub was closed. The food was delicious and a great selection. The grounds are very well maintained. Kelly our event planner, was there to welcome us, reassuring on the big day and even appearing with two champagnes afterwards, so sweet.

Excellent value for the money, big room and excellent ammenities included in the room rate (by far best deal of our overall trip).